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Letsmoveyou – Terms and conditions

These Terms and Conditions govern your relationship with Letsmoveyou Limited and are made up of:


• General Terms and Conditions which govern use of the Letsmoveyou website
• Sales Terms and Conditions governing use of the Letsmoveyou sales services
• Lettings Terms and Conditions governing use of the Letsmoveyou lettings service.


The Terms and Conditions should be read carefully as they affect your rights and liabilities under the law. If you do not agree with any of the Terms and Conditions, please do not use the Letsmoveyou site.


Letsmoveyou – General Terms and Conditions


• These terms and conditions shall be governed by the law of England and Wales. Should there be any unresolved disputes and you feel that they should be dealt with by the courts. These must be dealt with by the courts of England or Wales.
• Letsmoveyou make no promise that the contents of the site are suitable or available outside of the UK. If you are accessing the site from outside the UK you are to be responsible for ensuring that the contents are compliant with local laws.
• VAT is payable at the prevailing rate on all fees and charges displayed by us on the site.
• Letsmoveyou does not approve or endorse any information contained on any third party site and accepts no responsibility for its information or its content. We therefore do not accept any liability in connection with any information held on a third party site.
• The contents of the Letsmoveyou site and third party links do not constitute advice and should not be relied upon in making or refraining from making, any decision.
• Letsmoveyou can not guarantee that the site will be fault or error free. However we will do our utmost to resolve any faults, errors or issues brought to our attention as soon as we reasonably can. Access to the site may occasionally be restricted to allow for maintenance or the introduction of new facilities. We reserve the right to change or remove (temporarily or permanently) the site or any part of it without notice and shall not be liable to you for any such change or removal.
• The content of this site is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve content from the site and display it on a screen, or print one copy of such content for your own personal, non–commercial use, provided you keep intact all and any copyright and proprietary notices. Without prior written permission from Letsmoveyou Ltd, you may not otherwise reproduce, modify copy or distribute or use any of the materials or content of the site for commercial purposes.
• Letsmoveyou can not accept any liability for any goods supplied by us in the course of business such as For sale/ To Let boards being used inappropriately by third parties and causing damage to property.
• Letsmoveyou accept payment for its marketing and additional services by credit, debit card and Paypal. Debit and Credit card payments are carried out via a secure online payment server which is managed externally. We will not hold or have any access to any of your card details. The online payment system provides a secure payment facility fully managed to level 1 approval in line with the Payment Card Industry (PCI) requirements. Paypal payments are also carried out via its own secure server.
We can not accept any liability if payment is declined or refused by your card supplier we have no control over acceptance and any refusal of payment should be taken up with your debit or credit card supplier.
Before purchasing any of our services you will be prompted to confirm that you have read and accept our terms and conditions. If you do not you should not proceed with your purchase.
• Clause 8(3) of The Consumer Protection (Distance Selling) Regulations 2000 states that the statutory cancellation (cooling–off) period of 7 days for services purchased over the internet, does not apply where performance of that service has already commenced with the customer’s agreement. Our online payment facilities are designed to activate our service automatically and therefore, by making a payment on this site you signify your agreement to our service commencing IMMEDIATELY and that the standard cooling–off period does not apply as per clause 8(3) of the Regulations.
• From time to time we may run a promotional offer. This will be advertised on our website and valid up to the specified period for customers selling or letting their properties. Payment must be received before the advertised period to guarantee any promotional saving. After the specified period we reserve the right to amend or change any promotional offers that maybe available. Any changes will be notified on our website.
• Letsmoveyou may change these Terms and Conditions at any time. We will notify you of any changes by e–mail to the e–mail address provided to us by you. Your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
• THE TERMS & CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.


Letsmoveyou – Sales Terms and conditions
(Applies to options 1, 2 3 and 4)


• As of 21st May 2010 the way in which residential properties are marketed when they are put up for sale changed. The new legislation, subject to a very few exemptions, requires all homes to require an Energy assessment (EPC) to be ordered prior to commencement of marketing. Any agent acting on your behalf will be required to take responsibility for ensuring this is carried out. Failure by the agent or seller to comply with the legislation carries penalty fines. You agree to either supply us with a current EPC or employ us to carry one out.


• If you have instructed another agent to market your property the terms of those instructions must be considered to avoid a possible liability to pay their commission as well
• If you have ordered a For Sale board the board supplied by us will comply with the Town and Country Planning (Control of Advertisements) Regulations 1992 as amended. However it is your responsibility to ensure that by erecting it that you are also complying with the regulations and that you are not breaking any local bye–laws or lease terms. Letsmoveyou can not be held responsible for non conforming. Once you are in receipt of the board it becomes your property, it is then your responsibility to take it down and re–erect it if it’s affected by weather conditions or by a third party. We are not liable for the loss of your board or any damage the board may cause.


• You consent that details of your property may appear on such property websites as seen fit by us.
• We guarantee that your property will be listed on our website. Third party websites and portals can be subject to change which may not be controlled by us. It is our policy to expand and maintain our presence on these third party websites and portals however we can not guarantee a continued presence.
• We will, promptly forward by e–mail details in writing of all offers received from potential purchasers at any time up until contracts have been exchanged, unless the offer is of an amount or type which you have specifically instructed us in writing, not to pass on. A written or computerised record of all offers received will be kept (including the date and time such offers the Agent received and your response). This record will be available to the you on request. In turn, you must promptly inform us of all enquiries or discussions which you may have with any prospective purchaser introduced by us that are not made with the knowledge of us.


• All of our additional services are available to buyers and sellers. Letsmoveyou is entitled to any commissions earned on these.
• Additional services that we offer allow you to purchase third party goods and services associated with the buying and selling process. These services will be provided by the stated third party and not Letsmoveyou. Letsmoveyou put in place the procedures to enable you to purchase third party goods or services we have no responsibilities to you in relation to them and the separate terms and conditions of the relevant supplier will apply.


• By law we must declare to a prospective purchaser whether there is a personal interest in the sale of a Property. If you think you may be, a close relative or a friend or have any business interests with anyone involved with Letsmoveyou you should notify us immediately.
• The property details prepared by us will be sent to you prior to publishing. Under the Property Misdescriptions Act 1991, anything we say or publish about the Property must not be false or misleading. It is very important that you read these details carefully and immediately inform us if there is anything that you think we should have included or that is inaccurate. Please remember that we cannot say anything about the Property that we cannot prove.
• We will not discriminate against any person under the definitions of The Sex Discrimination Act 1975, The Race Relations Act 1976 or the Equality Act 2006. We will not discriminate, or threaten to discriminate against any prospective Buyer of your property because that person is, will not be, or is unlikely to be accepting services that we will (directly or indirectly) provide.
• We are registered under the Data Protection Act 1998.
• Under the Money Laundering Regulations 2007 we are legally obliged to undertake Customer Due Diligence. We will require forms of ID from you and may use an outside agency to verify them ( This is not a credit check )
• We are a member of TPOS (The Property Ombudsman Scheme) and follow the TPOS Code of practice. You agree that we may give information about the sale of your property to the Ombudsman, if you have registered a complaint and he asks for that information. You also agree that we may give your contact details to TPOS (if they ask for it) to help them monitor how we are following the Code of Practice.
A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
• The fee that you pay to us entitles you to unlimited marketing until the property is sold or withdrawn.
• Our refund policy is quite simple and is based on our service. This is what we will do:
We will visit your property in order to take details, floor plans, digital photographs and carry out the EPC (if required)
We then prepare your details for your approval. Once approved we will upload them to our website and forward the information to our associated websites. You will then be searchable on our partner sites, within a period of 72 hours from approval (except for any problems caused by the actual partner).
If you are not happy that we have performed to the above the following
rules apply:–
• You will have 7 calendar days to check that you are satisfied with the services
we have provided for you on http://www.onlineestateagentslmy.co.uk/ from the date of our home visit.
• You must inform us of any issues that do not apply to the above statements.
• We will be allocated 72 hours to rectify the situation.
• If we fail to resolve the problem, we will refund your complete payment and remove your property from our listing.
If you cancel the home visit appointment you will be charged a £65 + vat administration fee, and the cost of the bank charges. This is based on the fact that you have given us at least 48 hours warning. If you cancel after this period no refund will be allocated, due to loss of business.


Additional terms and conditions for option 3


• As well as the above terms and conditions the following also apply:

We don’t operate a sole or multi –agency fee scale allowing you flexibility. As well as paying the initial set up fee you will be liable to pay the agreed balance if at any time unconditional contracts for sale of your Property are exchanged:
1. With a purchaser introduced by us during the period of our marketing or with whom we had negotiations about the Property during that period or,
2. If a purchaser first introduced by us during this agreement goes on to buy the property within six months of the date this agreement ended
• The balance of fees are payable as a result of the circumstances outlined herein. Fees become due at exchange of contracts or (if there is no contract) upon completion of the sale.
• The responsibility for the payment of these fees remains with you. We will submit our account to your solicitors/licensed conveyancer who should settle the payment no later than three working days after completion or 28 days after exchange of contracts on the Property, whichever is sooner. If the account remains unpaid 10 working days after the payment date the Agent reserves the right to charge daily interest on the outstanding balance at an annual rate of interest 4% above Nat West base rate from the due payment date until payment is received in full.


Additional terms and conditions for option 4


As well as the above terms and conditions the following also apply:


• The fee that you pay to us entitles you to one month (30 days) marketing from the time that your property is advertised on our website. At the end of the period an additional months marketing may be purchased, this can be purchased at any time.
• When a sale has been agreed monthly fees will be due up to exchange of contracts. (The point at which a property is legally “SOLD”)


Letsmoveyou – Lettings Terms and conditions


• The fee that you pay to us entitles you to three months marketing from the time that your property is advertised on our website. At the end of the period an additional 3 months marketing may be purchased, this must be purchased on or prior to the end of the initial 3 month term and can only be purchased once after the initial marketing. The Let only complete package includes the additional 3 months marketing at no additional cost.
• Legislation, subject to a very few exemptions, requires all homes being rented or sold to require an Energy assessment (EPC) to be ordered prior to commencement of marketing. Any agent acting on your behalf will be required to take responsibility for ensuring this is carried out. Failure by the agent or seller to comply with the legislation carries penalty fines. You agree to either supply us with a current EPC or employ us to carry one out.
• Additional services that we offer allow you to purchase third party goods and services associated with the letting process. These services will be provided by the stated third party and not Letsmoveyou. Letsmoveyou put in place the procedures to enable you to purchase third party goods or services we have no responsibilities to you in relation to them and the separate terms and conditions of the relevant supplier will apply.
• Rent which is quoted to a tenant must be inclusive of all outgoings for which you are responsible ie: ground rent, service charges, buildings insurance etc. However does not include any charges for gas, electricity, telephone, fuel oil, council tax, water rates or any other utilities.
• Important facts under the Landlord heading on our site should be read in conjunction with these terms and conditions.
• Our refund policy is quite simple and is based on our service. This is what we will do:
We will prepare details from the information that you provide to us or from our site visit.
And send these to you for your approval. Once approved we will upload them to our website and forward the information to our associated websites. You will then be searchable on our partner sites, within a period of 72 hours (except for any problems caused by the actual partner).
If you are not happy that we have performed to the above the following
rules apply:–
• You will have 7 calendar days to check that you are satisfied with the services
we have provided for you on http://www.onlineestateagentslmy.co.uk/ from the date of our home visit.
• You must inform us of any issues that do not apply to the above statements.
• We will be allocated 72 hours to rectify the situation.
• If we fail to resolve the problem, we will refund your complete payment and remove your property from our listing.
If you have paid for our let only complete package and cancel the home visit appointment you will be charged a £65 + vat administration fee, and the cost of the bank charges. This is based on the fact that you have given us at least 48 hours warning. If you cancel after this period no refund will be allocated, due to loss of business.


*100% MONEY BACK GUARANTEE


Here at Letsmoveyou Online Estate Agents we are always looking for ways to encourage further confidence in our online estate agency and our ability to sell your property online or let you property online based on a very low upfront fixed fee, saving you a fortune in estate agents fees. Whilst still receiving a full and traditional estate agency service.
We are occasionally faced with questions like "If I pay upfront what is your incentive to sell my home?" And "What if I pay you an upfront fee and you don’t sell my property? " Well, Letsmoveyou are so confident in our ability to sell your property at our unbeatably low fixed fees that we have introduced a full 100% Money Back Guarantee on your Letsmoveyou marketing fee. Complete peace of mind guaranteed !

So how are we able to do this?
Letsmoveyou work very closely with both our sellers, landlords, prospective buyers and tenants, regularly monitoring market conditions and your properties performance and acting upon valuable buyer and tenant feedback. It is because of this proactive approach towards selling or letting your property online that we haven’t lost a single instruction to a high street estate agent who has been able to sell or let your property instead of us. Quite the reverse, our clients quite often come to us after a bad experience with high street estate agents who charge too much without delivering results. Letsmoveyou have sold many homes that high street estate agents have been unable to.
If you’re still not convinced why not try one of our other payment plans such as Option 3 a combination of an upfront marketing fee of £95 with £945 due on completion.

Terms and Conditions for Refund

1. The property must be listed with Letsmoveyou for a period of no less than 16 weeks before contact with an alternative high street estate agent is made.

2. The alternative High Street estate agent has a maximum 8 week period in which to sell the property subsequent to the termination of agreement with Letsmoveyou.

3. The property must be marketed by the high street agent at the same ’For Sale’ or ‘Let’ price as originally advertised with Letsmoveyou.